🌞 Welcome to the Espaciel FAQs
Our goal: to help you make the most of natural light while ensuring a smooth, simple, and human experience.
Here are the answers to the questions we get asked the most 👇
Who’s behind Espaciel?
Espaciel is a small, people-centered French company that has specialized for over 10 years in solutions to bring natural light into your home ☀️
Our team is made up of passionate individuals who combine expertise, attentiveness, and attention to detail.
💬 We do our best to respond quickly, but:
- Occasional training and travel throughout the year
A deliberately small team to maintain a close relationship
may slightly extend our response time during certain periods.
Your patience and kindness mean a lot to us and motivate us every single day!
Personalized Solar Study
Do you have a specific project and need tailor-made advice?
We offer a free personalized quote, based on a solar study tailored to your situation.
Send an email to info@espaciel.com with:
- A description of your lighting issue
- Photos of the room to brighten and the outdoor area
- The full address for the solar simulation
Your phone number for a quick follow-up if needed
We’ll analyze your setup and recommend the most effective Espaciel solution 🌤️
Contact & Availability
📞 Prefer to call us?
You might reach our voicemail — and that’s completely normal:
Espaciel is a small team dedicated to supporting you as best as we can.
If you leave a clear voice message with:
- Your full name
- A brief summary of your request
👉 We’ll call you back automatically as soon as we’re available.
Each call is logged in our system, so don’t worry: you won’t be forgotten ❤️
Delivery & Order
🕒 What are your delivery times?
Our products are carefully made and shipped.
Delivery takes around 2 weeks from the confirmation of your order.
Once your package is shipped, you’ll receive a confirmation email with a tracking link.
📦 How can I track my order?
As soon as your order is dispatched, you’ll receive an email with a tracking link.
You can also check your order status from your customer account.
After-Sales Service
🛠️ Is your product damaged or defective?
We’re sorry for the inconvenience.
For fast and efficient support, please send an email to info@espaciel.com with:
- One or more clear photos of the product
A description of the issue
We’ll get back to you as soon as possible with a suitable solution.
🔁 What if I change my mind?
You have a 30-day “satisfied or refunded” trial period.
If the product doesn’t meet your expectations, you can return it easily, as long as it’s in good condition and in its original packaging.
✨ Happy with your experience? Help us shine!
If you’ve found the answers you were looking for, or if you enjoyed our service, please leave us a quick message on Trustpilot 💙
It only takes a minute, but it means the world to us!
👉 https://fr.trustpilot.com/evaluate/espaciel.com
Your feedback encourages us to keep improving our products, our service, and to bring more natural light to homes that need it 🌈